Supporting & Troubleshooting
Windows 98

Essential info for technical support staff and power users
Course developer: Glenn E. Weadock, MCSE


Windows 98 requires skill and knowledge to install, configure, tune, manage, troubleshoot, and support. This 2-day intensive course is hands-on (one PC per student) and filled with practical tips on smoothing out Windows 98’s rough edges. Tuition includes workbook and CD.

1. Windows 98 Versions and Variations

A. Windows 98’s Place in the Family
B. Microsoft’s Design Goals
C. Windows 98 vs. NT Workstation
D. What’s Windows 98, Second Edition?

2. Installing Windows 98

A. Creating a Distribution Point
B. Preparing for Installation
C. Automated Installations and Batch 98
D. Dual-Boot Systems
E. Top 10 Setup Problems

3. Memory Management under Windows 98

A. The Intel Memory Model
B. Protect-Mode vs. Real-Mode Memory
C. 32-Bit vs. 16-Bit Applications
D. Managing DOS Memory in CONFIG, AUTOEXEC, and Property Sheets
E. Fixing System Resource Problems
F. Monitoring and Tuning the Swapfile
G. Memory Protection and Dr. Watson
H. Top 10 Memory Management Problems

4. Multitasking, Threads and Program Execution

A. Pre-Emptive vs. Cooperative Multitasking
B. Processes and Threads in Windows 98
C. Prioritization and Scheduling
D. Achieving Efficient and Safe Multitasking
E. The Top 10 Multitasking Problems

5. Configuring the File Systems

A. Tuning Hard Drives, CDROMs, & Networks
B. Troubleshooting Long File Names on the PC and LAN
C. Configuring and Troubleshooting FAT32
D. Utilities: System File Checker, ScanDisk, & Defrag
E. Top 10 File System Problems

6. Configuring the Display and Printing Systems

A. Configuring Display Adapters for Speed
B. Configuring Multiple Displays
C. Top 10 Display Problems
D. The Print System and EMF Spooling
E. Point-and-Print on the Network
F. Top 10 Printing Problems

7. Buses, Devices, Plug-and-Play, and Power

A. Plug and Play Architecture: What Works, What Doesn’t
B. Configuring Legacy Devices
C. Resolving Device Conflicts
D. New Buses: USB, FireWire, etc.
E. New Devices: DVD, AGP, etc.
F. Power Management
G. Top 10 Device Configuration Problems

8. Networking and Remote Access

A. Windows 98 and the OSI Model
B. Configuring LAN Drivers, Protocols, and Clients
C. Supporting Real-Mode Network Access
D. Peer Services and Resource Sharing
E. Network Print Services for Novell and NT
F. Top 10 Networking Problems
G. TAPI and Communications Software
H. Remote LAN Access with Dial-Up Client and Server
I. Virtual Private Networking and PPTP
J. Direct Cable Connection and the Briefcase

9. Understanding and Securing the Registry

A. The Role of the Registry
B. Registry Structure
C. Registry Editing Tools
D. Backing Up and Restoring with Registry Checker
E. Registry "Gotchas"
F. The Registry and System Management
G. Top 10 Registry Problems

10. User Profiles, System Policies, and Security

A. User-Level and Share-Level Security
B. User Profiles
C. System Policies
D. Windows Update
E. Internet Security
F. Top 10 Profile and Policy Problems

11. Supporting the User Interface

A. The Internet-Centric Desktop
B. Running Applications and Performing Tasks
C. Customizing the Desktop
D. New Multimedia Tools
E. Active Desktop and IE4/5
F. Top 10 User Interface Problems

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