Supporting and Troubleshooting Windows 2000

Essential info for technical support staff and power users
Course developer: Glenn E. Weadock, MCSE


Microsoft’s most ambitious operating system product line simultaneously brings great new tools and serious new challenges for those who must configure, support, and troubleshoot it. This 2-day intensive course is hands-on (one PC per student). Tuition includes workbook and CD.

1. Windows 2000 Versions

A. Windows 2000’s Place in the Family
B. Microsoft’s Design Goals
C. Windows 2000 Professional vs. Windows NT 4.0 Workstation
D. Windows 2000 Professional vs. Windows 9x
E. Windows 2000 Server vs. Windows NT 4.0 Server

2. Windows 2000 Technology Overview

A. Core Architecture
B. Memory Management
C. Multitasking, Multithreading, and Multiprocessing
D. File Systems
E. Security
F. User Interface
G. Hardware Support
H. Management and Administration
I. Communications and Networking

3. Memory Management under Windows 2000

A. How Much RAM Does Windows 2000 Need?
B. How Large a Pagefile Does Windows 200 Need?
C. Monitoring and Tuning the Pagefile
D. Hibernation
E. Managing Memory Crash Dumps

4. Windows 2000 File Systems

B. FAT32
C. FAT16
D. Dual-Boot Scenarios
E. Windows File Protection
F. System File Checker
G. ChkDsk
H. The Disk Administrator Plug-In
I. Defragmenting Disks
J. Dynamic Disks
K. Distributed File System (DFS)
L. Key Directory and File Locations

5. Windows 2000 Display and Print Systems

A. Multiple Display Support
B. Local Printing
C. LAN and Internet Printing
D. Spool Options
E. New Font Technology
F. Troubleshooting Display and Print Problems

6. Buses, Devices, Plug and Play, and Power Management

A. APM versus ACPI
B. New Buses: USB, FireWire
C. New Devices: DVD, AGP, Still Image
D. Windows Driver Model (WDM)
E. Plug and Play "Gotchas"
F. Power Management "Gotchas"
G. Driver Signing

7. Networking and Remote Access

A. Windows 2000 and the OSI Model
B. Configuring LAN Drivers, Protocols, and Clients
C. Workgroup vs. Domain Networking
D. Remote LAN Access with Dial-Up Networking
E. Virtual Private Networking
F. Direct Cable Connection
G. Troubleshooting Network and Dial-Up Connections

8. The Windows 2000 Registry

A. The Registry’s Function
B. Physical and Logical Organization of the Registry
E. User Profiles
F. Backing Up the Registry
G. Remote Registry Editing

9. The Windows 2000 Event Logs

A. Event Log Overview
B. Standard Windows 2000 Professional Event Logs
C. Event Log Window Anatomy
D. Changing Event Log Location
E. Changing What Events Get Logged

10. Windows 2000 Disaster Recovery

B. Last Known Good Configuration
C. Safe Mode Boot
D. Recovery Console

11. Resources and References

A. Resource Kit Tools
B. Electronic References
C. Books

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